Shipping & Returns

Shipping & Returns

At Neuvian Skincare, we strive to make your shopping experience as smooth as possible, from checkout to delivery. Please take a moment to review our shipping and return policies below.
Please note that policies may change without prior notice, so the most accurate information will always be displayed at checkout.

Shipping Policy

Free Shipping on Orders Over $119
Enjoy free standard shipping on all U.S. orders over $119. No code required—the discount will automatically apply at checkout.

Orders Under $119
For orders under $119, shipping fees will apply. The exact cost will be calculated at checkout based on your chosen shipping method and delivery destination.

Limited-Time Free Shipping Offers
Occasionally, we offer promotions with free shipping. Keep an eye on the website banner or your checkout page to see if there are any current offers.

Estimated Delivery Times
Delivery times depend on the shipping method you select at checkout and will be provided before you finalize your order.

Shipping Locations
We currently offer shipping within the United States only.

APO/FPO, PO Boxes, U.S. Territories, and International Shipping
At this time, Neuvian Skincare does not ship to APO/FPO addresses, PO Boxes, U.S. Territories, or international addresses.

Order Process

Once you place your order, here’s what happens next:

  1. Order Confirmation: 

    You’ll receive an immediate email confirming your order details.

  2. Processing Time: 

    Orders are processed within 1-2 business days.

  3. Shipping Notification: 

    After your order ships, we’ll send an email with tracking information so you can monitor your package’s progress in real-time.

  4. Delivery: 

    Delivery times depend on the selected shipping method.

Note: If you don’t receive your order confirmation or tracking email, please check your spam folder. If you still can’t find it, please contact our customer support team for assistance.

Return & Exchange Policy

All Sales Are Final
We do not offer refunds. We are committed to providing high-quality products, and we hope you love your purchase. However, all sales are final, except in cases where your item is damaged or defective.

Exchanges for Damaged or Defective Items
We accept exchanges only for items that arrive damaged or defective. If you receive a damaged or defective product, please follow these steps:

  1. Contact Us Within 7 Days: 

    Get in touch with us within 7 days of receiving your order.

  2. Provide Order Number & Photos: 

    Include your order number and clear photos of the damaged or defective item(s).

  3. Exchange Process: 

    Once we receive your request, we’ll arrange a replacement at no extra cost to you.

Final Sale Items
All items, including those purchased during sales or promotions, are considered final sale and are not eligible for exchanges or return unless defective.

Health & Hygiene Policy
For the safety and hygiene of all our customers, we cannot accept exchanges or returns on products, unless the item is defective.

Customer Support

If you have any questions or need assistance, our customer support team is here to help! You can reach us at:

📧 Email: support@neuvian.com

We’re dedicated to ensuring your Neuvian Skincare experience is as smooth and enjoyable as possible.